Qeon Sales
We update your company on the new trends in procedural, digital and technological management and governance, in the new world of social networks and audiovisual media, updating the way your marketing and sales associates interact with the modern consumer market. to youwe help navigate new and fundamental changes in commercial business processes. Explore the services that make up Qeon Vendas consulting to understand how we will improve your sales operation.
Few corporate functions have undergone such drastic changes in the last two decades as the sales sector, requiring immense care in balancing business needs with customer expectations, aiming to build lasting success.
CONSULTANCY
Customer Success
Turn your sales and delivery process into an unforgettable experience for your Customer.
Qeon's Customer Success consultancy revolutionizes the way your customer perceives your service during the sales and delivery processes of your products and services. We help your team to improve the relationship with the respective employees, improving approach, maintenance and closing speeches, in addition to reformulating or adjusting all retention activities and identifying opportunities to improve your financial performance, generating new sales and o Increasing your recurring revenue.
Many strategic indicators need to be observed during the process, for the proper direction of the consulting project, such as:
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Customer net revenue retention with your business.
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Customer propensity to make new purchases with your company.
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Perception of value in your service or product (no losses felt when switching to another supplier).
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Existence of communication processes with the employees of this client.
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Financial effort of opening, maintaining and closing businesses.
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Potential churn rate.
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Existence of a Customer Success area or function.
Qeon's Customer Success Consulting analyzes your market and your company in detail - products, processes and people - to act in a personalized way, creating a high-adherence project for a healthy and pain-free implementation:
EFFECTIVENESS
Effective participation in each stage of the project, from the initial data collection to the first post-project assistance. We work on the recurrence model, following an exclusive methodology and customizing the execution of the project according to the results obtained.
PLANNING
We define your company's real needs together, combining deliveries for each milestone of the project. Performance indicators will be established to diagnose, at runtime, the results of this implementation.
ESTABLISHED STRATEGIES
Strategic goals and objectives, linked to the company's business, will be created so that we can feel the steps of the Customer's Journey. All established indicators will be monitored in order to achieve the established plan and create a vision of customer success in the company.
STRUCTURING PROCESSES
We help your company to select and establish the most effective business processes to increase your customer base, allowing more efficient integrations and activities designed for your growth.
NEW TECHNOLOGIES
Technological tools are essential for the business world, and the commercial sector is at the forefront of these applications.
It is important that we understand the company's system park and understand its deliveries and limits, in order to optimize its use.
PEOPLE CAPACITATION
Peopleware is the fundamental part of a complete commercial process, and the consultancy project has specific strategic activities for its attention.
All activities in this project are focused on training and performance of teams, aimed at developing and extracting the best possible from its employees.
CONSULTANCY
Strategy
Commercial
We will deliver a definitive project for your company's commercial establishment in the market.
Qeon's Commercial Strategy consultancy organizes your commercial, systemic or structural operations, orienting it towards the sustainable growth of the sales sector. All these operations are observed and adapted to the new strategic objectives established: from the sales cycle to the performance and productivity of the sales team, including costs and integration with the support departments.
Many strategic indicators need to be observed during the process, for the proper direction of the consulting project, such as:
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Market perception of your company and your products and services.
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Propensity of the market (mainly your customers) to indicate your company as a potential supplier.
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Share of participating ecosystem's potential revenues.
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Ability to create or enter new markets.
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Flexibility in adapting the image and advertising discourse.
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Operational navigability for focus.
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Break down strategic and operational goals into small measurable deliverables.
Qeon's Commercial Strategy Consulting analyzes your market and your business in detail - products, processes and people - to act in a personalized way, creating a high-adherence project for a healthy and pain-free implementation:
EFETIVIDADE
Participação efetiva em cada etapa do projeto, desde o levantamento de dados inicial até aos primeiros atendimentos pós projeto. Atuamos no modelo de recorrência, seguindo uma metodologia exclusiva e customizando a execução do projeto de acordo com os resultados obtidos.
PLANEJAMENTO
Definimos as reais necessidades de sua empresa em conjunto, combinando as entregas para cada marco do projeto. Indicadores de performance serão estabelecidos para diagnosticarmos, em tempo de execução, os resultados dessa implementação.
ESTRATÉGIAS ESTABELECIDAS
Metas e objetivos estratégicos, concatenados com o negócio da empresa, serão criados para sentirmos os passos da Jornada do Cliente. Todos os indicadores estabelecidos serão monitorados, afim de alcançarmos o planejamento estabelecido e criarmos a visão do sucesso do cliente na empresa.
ESTRUTURAÇÃO DE PROCESSOS
Ajudamos sua empresa a determinar as maneiras mais eficazes de crescer e aumentar sua base de clientes, removendo barreiras de crescimento e explorando todo o seu potencial. Acompanhamos toda a operação de perto!
NOVAS TECNOLOCIAS
Ajudamos sua empresa a visualizar os indicadores em tempo real, acompanhando o processo de implementação do sistema (seja planilha ou software de CS) e orientando desde a extração e a integração dos dados até que a jornada esteja rodando perfeitamente.
CAPACITAÇÃO DE PESSOAS
Junto com você, atuamos na seleção dos profissionais de Customer Success, definimos métricas, realizamos coaching com o time de CS e identificamos pontos de melhoria. Assim, analisamos os resultados que irão servir de base para os planos de ação semanais.
CONSULTANCY
Management of
Relationship
We will deliver a definitive project for your company's commercial establishment in the market.
Qeon's CRM Consulting provides companies with adequate processes and software to maximize relationships and commercial results with Customers. All these operations are observed and adapted to the new strategic objectives established: from the sales cycle to the performance and productivity of the sales team, including costs and integration with the support departments.
Many strategic indicators need to be observed during the process, for the proper direction of the consulting project, such as:
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Quality of data, relevant to the business, collected during commercial treatment with Customers.
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Percentage of transformation of these collected data into information for decision making.
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Ease of access to customer data and information.
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Index of automatic integration of the commercial area with the other sectors of the company.
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Response time for internal requests regarding customer service.
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Knowledge of customer actions that generate purchasing needs.
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Measurement of individual parts of prospecting, development and contracting processes.
Qeon's CRM (Customer Relationship Management) Consulting will help your company define the right model and find solutions that adapt to your organizational and decision-making processes.
DATA MANAGEMENT
Collect all available data on the commercial relationship with its customers, from all sectors of the company, creating an ordered mass of records that will be used to make strategic and operational decisions regarding the marketing and sales sectors of the company.
DATA IN INFORMATION
We define the strategic needs of your company's commercial sector together, selecting the main data collected to be transformed into performance and result indicators for the company.
MANAGEMENT SYSTEMS
A CRM software eliminates obsolete processes and manual effort so that your business can develop. Such systems organize records and daily operations in a practical way, in real time, accelerating and simplifying the commercial process.
WE SELL AND HELP SELL
One of the critical points of CRM consulting is the integration of all sectors of the company with the commercial process, creating a joint operational effort, in line with the company's strategy, for full customer service.
INSIDE THE CUSTOMER
Relationship management is much more than recording data and contacting the customer at the time of purchase. It is important for the entire company to access the client's key contributors, decision makers and influencers, understanding everyone's needs and desires, for more effective planning.
INDIVIDUAL MEASUREMENT
All processes and employees that work with commercial operations will be planned and measured in small deliverables, so that the strategic planning can be adjusted, if necessary, and achieved more safely.
WHO WE ARE, HOW WE THINK
We do it differently, far from the standard. Looking cautiously to the sides, but never looking back.
Create paths, navigate unknown seas and move forward.
We don't want to be seen as just another business consulting service provider.
We want to be motivators and drivers of your growth. We want to make your company fly.
We will treat it as if it were our own, with all care and precision, using the best design tools on the market and the main consulting practices in processes and software with care and dedication.
Grow in a concrete way, governed according to your strategy, without the fear that processes and employees follow unplanned paths or not focused on the success of the operation, arriving with an excellent visual identity for your portfolio.
You can trust. We will make your company passionate.